Frequently Asked Questions (FAQs)

1. What is the estimated delivery time?

We offer free standard shipping with delivery typically within 5–8 business days after your order has been processed.

2. How can I track my order?

Please email us your order number, full name, and the email used at checkout at brisarishop@gmail.com. We will reply within 24 hours with your tracking information.

3. What is your return policy?

Returns are accepted within 30 days of delivery. We provide free return shipping, no restocking fees, and no final sale items. Contact us to start a return.

4. Can I exchange an item?

Yes! Contact us within 30 days of receiving your order to arrange an exchange.

5. Do you ship internationally?

Currently, we only ship within the United States.

6. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Shopify Payments.

7. What if my order arrives damaged or incorrect?

Please contact us immediately with photos at brisarishop@gmail.com, and we will resolve the issue promptly.

8. How do I contact customer support?

Email us at brisarishop@gmail.com or call +1 968-768-4310 during business hours (Monday-Friday, 9 AM – 5 PM PST).